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In this section, we provide an overview of the utilities available to Upper Arlington citizens, both private and public, along with useful contact information and resources for assistance.

The City oversees Solid Waste services, the care and maintenance of underground sanitary sewer and stormwater lines, and is responsible for the maintenance and replacement of waterlines in the public rights-of-way, with the actual provision of water and sewer service the responsibility of the City of Columbus Division of Water.

Details of the companies that provide other utilities, such as natural gas, electricity, telephone and cable services are also provided here, along with details of consumer protection agencies that can provide useful information as you compare providers.

CITY-PROVIDED UTILITIES

Sewer & Stormwater Services
City of Upper Arlington, Public Service Department
4100 Roberts Road, Upper Arlington, OH 43228
Phone: 614-583-5350
After hours: 614-583-5410

If you see or experience urgent situations, such as street flooding, sewer backups and/or basement flooding, call the listed Utility Division or after hours number. 
Full program details can be found in the Sanitary & Storm Sewer section of our website.

Solid Waste Services
City of Upper Arlington, Public Service Department
4100 Roberts Road, Upper Arlington, OH 43228
Phone: 614-583-5370

The City contracts with Local Waste Services to provide residents a trash, recycling and yard waste collection program. Full program details can be found in the Solid Waste Services section of our website.

SEMI-ANNUAL UTILITY BILLING

Utility Billing
City of Upper Arlington, Finance Department
3600 Tremont Road, Upper Arlington, OH 43221
Utility billing questions: 614-583-5280

The City’s Semi-Annual Utility Bill covers the Stormwater Utility fee, Solid Waste Service fee and in some cases a Neighborhood Lighting Utility fee.

  • The Stormwater Utility fee ($22.50/six months or $45/annual) helps to defray the costs of our City’s deteriorating storm drainage system.
  • The Solid Waste Service fee (see table below) covers the costs of providing weekly refuse, recycling and yard waste collection services.
  • The Neighborhood Lighting fee ($17.50/six months or $35/annual) helps to defray the cost of implementing residential lights throughout neighborhoods. This is fee is only applied when neighborhoods have completed the petition process. Visit our Neighborhood Lighting page for details.

UA households are scheduled to receive their semi-annual Stormwater Utility and Solid Waste Service invoice in the mail late January/early February and again in late June/early July. We thank you in advance for paying your invoice promptly.

SOLID WASTE FEES

ItemStandard
Semi-Annual
Standard
Annual

Senior Discount
Semi-Annual
Senior Discount
Annual
Base Fee$106.50$213$96$192
Community Recycling Fee$3.50$7$3.50$7
Administrative Fee$3.50$7$3.50$7

Regular Total

$113.50

$227

$103

$206

Premium Service Fee$193.50$387$193.50$387

Premium Total

$307

$614

$296.50

$593

UTILITY PROVIDERS - RESOURCES

Upper Arlington consumers have several options available to them for the provision of various utilities. Relative to the provision of natural gas and electricity, the best way to determine which provider program is right for you is to check the Public Utilities Commission of Ohio’s (PUCO) “Apples to Apples” charts, at www.energychoice.ohio.gov. Regardless of the provider selected, the actual supply of natural gas is distributed via Columbia Gas of Ohio’s physical network and the supply of electricity is through AEP Ohio’s hardware delivery system. The lists we provide below of cable television, telephone and Internet providers is not necessarily complete, nor does it represent an endorsement from the City. If you represent a utility provider you wish to add to this section, contact us using the form below.

CABLE TELEVSION

Time Warner Cable
Phone: 800-892-4357
www.twcol.com

WOW Cable
Phone: 866-496-9669
www.wowway.com

ELECTRICITY

AEP Ohio
1 Riverside Plaza, Columbus, OH 43215
Customer Service: 800-672-2231
www.aepohio.com

Report Power Outages: 800-672-2231
Web: www.aepohio.com/outages/report/

When to Call the City of Upper Arlington For Help
If an outage has affected streetlights or traffic signals. If you see a downed power line, especially if it is emitting sparks or causing a fire.
Police non-emergency: 614-459-2800

Help Reduce Problems With Trees and Utility Lines
Power lines typically come into homes along utility easements at the rear or sides of properties. AEP performs routine tree-trimming maintenance to keep branches away from power lines. Residents can assist by not planting trees in the easement, and choosing slow-growing, smaller trees to be located close to power lines. Contact AEP to report problems with trees and power lines. Do not attempt to trim branches close to or touching power lines.

LOCAL TELEPHONE & INTERNET

AT&T Ohio
Phone: 800-288-2020
www.attsavings.com

Frontier Internet
Phone: 855-541-8247
www.frontierinternet.com

Long Distance Telephone

AT&T
Business Services: 855-656-4365

MCI
Business Sales/Service: 800-436-4444

Sprint
Customer Service: 866-866-7509

Vonage
Sales: 888-692-8078

XO Communications
Sales: 855-339-4417

NATURAL GAS

Columbia Gas of Ohio, Inc.
200 Civic Center Drive, Columbus, OH 43215-4138
Phone: 800-344-4077
Gas odor/emergency/after hours: 800-344-4077
www.columbiagasohio.com

WATER

City of Columbus, Division of Water
910 Dublin Road, Room 109, Columbus, OH 43215
Phone: 614-645-8276
www.columbuswater.com

Water Main Breaks & Emergency
Upper Arlington Public Service: 614-583-5385
After hours: 614-645-7788

The Water Distribution System conveys potable water, provided by the City of Columbus, from the Dublin Road and Morse Road plants to the homes and businesses of Upper Arlington. The System consists of approximately 148 miles of varying size waterline, 1,959 fire hydrants, and a 750,000 gallon elevated water tower located at Zollinger Road. The City of Columbus is responsible for repairing all lines in Upper Arlington, with a few exceptions.

OTHER CONTACTS

CALL BEFORE YOU DIG
Ohio Utilities Protection Service

Phone: 800-362-2764
www.oups.org

Office of the Ohio Consumers’ Counsel (OCC)
10 West Broad Street, #1800, Columbus, OH 43215-3485
Phone: 877-742-5622
www.occ.ohio.gov

Offers assistance with utility questions, advice on selecting providers and a means to file service complaints.

Public Utilities Commission of Ohio (PUCO)
180 E. Broad Street, Columbus, OH 43215-3793
Phone: 800-686-7826
www.puco.ohio.gov

Works to assure all residential and business consumers have access to adequate, safe and reliable utility services at fair prices, while facilitating an environment that provides competitive choices.

NEWS
28Jun 18

Summer 2018 Utility Invoice

UA households are scheduled to receive their summer, semi-annual Utility Invoice from the City late June/early July. This invoice includes the Solid Waste fee, the Stormwater Utility fee and, in…

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FAQS

Utility Billing (7)

For homes built on slabs, the line will likely froze where the pipe enters the home. For homes with basements, the line into the home likely froze where it passes through concrete block into the home.

Insulate pipes where freezing is likely to occur. If this is not possible, periodically turn on your water and let it run for several seconds, purchase a space heater to place in front of the pipes or purchase a heating coil that can be plugged in and wrapped around the pipes to keep them warm.

Try using a hair dryer and blowing warm air down onto frozen sections or into the opening of the block wall where the water line enters the home.

Fire hydrants are flushed in the middle of April to the middle of May. Contact the Fire Prevention Office at 614-583-5100 to see if a hydrant in your area is being flushed. If your water is rusty and it is not during the flushing season, call Columbus Water Division at 614-645-7788 to see if there is a water main break or if there is construction in your neighborhood.

No, all fees included on your utility invoice (stormwater, solid waste, neighborhood lighting utility—if applicable) run with the property and the City does not prorate the amount due should a property change hands during the year. The individual/party that owns the property in question when the utility bill is received is responsible for payment in full.We recommend that you discuss balancing your utility account through your realtor and escrow closing, similar to how property taxes are pro-rated.

No, it is a utility fee just like your water or electric bills, and is therefore not tax deductible.

Discolored water is caused by the build up of iron and calcium deposits in the waterline. When water flow is interrupted by a line break or fire hydrant flushing, deposits can be stirred up, creating the colored water. It usually takes three-to-four hours for water to clear. Periodically turn on your cold water and let it run for several minutes. Keep doing this until the cold water is clear. Do not use hot water or wash clothes until the water is clear.

Category: Utility Billing

The City of Columbus provides water service to all UA residents and businesses. If you experience flooding or suspect a water main break, call the City of Upper Arlington Utility Division at 614-583-5385 during regular business hours. A member of staff will visit the site to determine the nature of the problem, and contact the City of Columbus on your behalf. If you have an after hours emergency, contact the City of Columbus at 614-645-7788.

The stormwater fee is used to repair and maintain the City’s existing stormwater system. It is not designed to make improvements on private property.

CONTACT UTILITY BILLING

CONTACT PUBLIC SERVICE

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