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NRECC Receives National Certification

Last fall, Fire Chief Lyn Nofziger and Police Chief Tracy Hahn provided a positive update to City Council on the transition of our in-house 911/dispatching center to the Northwest Regional Emergency Communications Center (NRECC) in Dublin. Per their predictions, the transition went smoothly and today UA residents receive the best level of service when they reach out for assistance from our safety services.

Before the end of 2017, NRECC received national certification by the Association of Public Safety Communications Officials (APCO) for its new hire and continued professional training program. Formally known as “The APCO Project 33 Agency Training Program Certification,” this award certifies training programs of public safety agencies for approved best practices set by APCO American National Standards Institute. This process took more than a year to complete and NRECC is now one of 71 communication centers in the country that are P33 certified—a great accomplishment.

But that’s not all. The Commission on Accreditation for Law Enforcement Agencies (CALEA) recently awarded NRECC its first ever accreditation for Public Safety Communications. With only 90 communication centers accredited in the US, this accomplishment demonstrates NRECC’s commitment to the highest professional standards, greater accountability within the agency and increased advocacy for the communities it serves.

Our Police Division—which received its eighth reaccreditation in 2017—can confirm that achieving national certification from CALEA is no easy task. The process is extensive, including a three-year self-assessment, followed by an onsite assessment where a team of CALEA-trained assessors visits the agency to determine compliance with standards, operations, conducts a public information session and then reports findings to the Commission for final determination of accreditation status.

My congratulations to the men and women at the Northwest Regional Emergency Communication Center for their accomplishments.

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